Responsible person’s data

Identity of Person Responsible: Carlos Gallego Fernández

Trade name: Mandala Tours S.L

NIF/CIF: B51037471

Address: C/ Faisán N18, 3ºE, Granada, Spain

Phone: +212 636-328715

E-mail: [email protected]

In this space, the USER will be able to find all the information related to the legal terms and conditions that define the relationship between the users and us as responsible for this website. As a user, it is important that you are aware of these terms before continuing your navigation.

Mandala Tours S.L . as responsible for this website, assumes the commitment to process the information of our users and customers with full guarantees and comply with national and European requirements governing the collection and use of personal data of our users.

This website, therefore, strictly complies with the RGPD (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE Law 34/2002, of July 11, 2002, on information society services and electronic commerce.

General conditions of use

The present General Conditions regulate the use (including the mere access) of the pages of the web, members of the website
including the contents and services made available on them. Any person accessing the website,
(“User“) agrees to be bound by the General Conditions in force at any given time on the portal.

The User is informed and accepts that access to this website does not imply, in any way, the beginning of a business relationship with Nombre Comercial. In this way, the user undertakes to use the Web site, its services and contents without contravening current legislation, good faith and public order.

It is forbidden to use the website for illicit or harmful purposes, or in any way that may cause damage or impede the normal operation of the website. Regarding the contents of this website, it is prohibited:

  • Its reproduction, distribution or modification, in whole or in part, without the authorization of its legitimate owners;
  • Any infringement of the rights of the provider or of the legitimate owners;
  • Its use for commercial or advertising purposes.

In the use of the website, teneretours.comthe User undertakes not to carry out no conduct that could damage the image, interests and rights of the company. Mandala Tours S.L or third parties or that could damage, disable or overload the portal (indicate domain) or prevent, in any way, the normal use of the web.

However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore Mandala Tours S.L cannot guarantee the non-existence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in its electronic documents and files contained therein.

Safety measures

The personal data communicated by the user to Mandala Tours S.L may be stored in automated or non-automated databases, the ownership of which corresponds exclusively to Mandala Tours S.L The company assumes all the technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current legislation on data protection.

The communication between the users and Mandala Tours S.L. uses a secure channel, and the transmitted data are encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that the confidentiality of the users is guaranteed.


Mandala Tours S.L. informs that there are complaint forms available to users and customers.

The User may make claims by requesting a claim form or sending an email to indicating your name and surname, the service and / or product purchased and stating the reasons for your complaint.

The user/buyer may notify us of the claim, either by e-mail to:
or by mail addressed to: Mandala Tours S.L , C/ Faisan N18, 3ºE, Granada, Spain the following claim form:

To the attention of: Tenere Tours S.L .

C/ Faisan N18, 3ºE, Granada, Spain

[email protected]

Acquired on the day:
User’s name:
User’s address:
User’s signature (only if submitted on paper):
Reason for claim:

Conflict resolution platform

In case you are interested in submitting your complaints, you can also use the dispute resolution platform provided by the European Commission, which is available at the following link:

Intellectual and industrial property

Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the making available modality, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, are expressly prohibited without authorization from

The user must undertake to respect the Intellectual and Industrial Property rights owned by

The user knows and accepts that the entire website, including but not limited to text, software, content (including structure, selection, arrangement and presentation thereof), podcasts, photographs, audiovisual material and graphics, is protected by trademarks, copyrights and other legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on the web, you must notify this circumstance to Mandala Tours S.L. indicating:

  • Personal data of the interested party owner of the allegedly infringed rights, or indicate the representation with which he/she is acting in case the claim is filed by a third party other than the interested party.
  • Indicate the contents protected by intellectual property rights and their location on the website, the accreditation of the intellectual property rights indicated and an express declaration in which the interested party accepts responsibility for the veracity of the information provided in the notification.

External links

The pages of the website
provides links to other websites and content that are owned by third parties such as:

  • Content from other blogs
  • Tools
  • Resources

The sole purpose of the links is to provide the User with the possibility of accessing such links.

Tenere Tours S.L. is not responsible in any case for the results that may be derived to the User by accessing such links.

Also, the user will find within this site, pages, promotions, affiliate programs that access the browsing habits of users to establish profiles. This information is always anonymous and does not identify the user.

Information provided on these sponsored Sites or affiliate links is subject to the privacy policies used on those Sites and will not be subject to this privacy policy. Therefore, we strongly encourage Users to carefully review the privacy policies of affiliate links.

The User who intends to establish any technical device of link from his website to the portal must obtain prior written authorization from Mandala Tours S.L The establishment of the link does not imply in any case the existence of any relationship between Mandala Tours S.L and the owner of the site on which the link is established, nor acceptance or approval by Mandala Tours S.L of its contents or services.

Comment Policy

Comments are allowed on our web site to enrich the contents and to make queries.

Comments that are not related to the subject matter of this website, that include defamation, insults, insults, personal attacks or disrespect in general towards the author or other members will not be accepted.

Comments that contain information that is obviously misleading or false, as well as comments that contain personal information, such as private addresses or telephone numbers, that violate our data protection policy will also be deleted.

Comments created only for promotional purposes of a website, person or group and anything that could be considered spam in general will also be rejected.

Exclusion of warranties and liabilities

The Provider does not grant any warranty and shall not be liable, in any case, for damages of any nature that may be caused by:

  • The lack of availability, maintenance and effective operation of the website, or its services and contents;
  • The existence of viruses, malicious or harmful programs in the contents;
  • Illegal, negligent, fraudulent or contrary to this Legal Notice;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.
  • In no event shall the provider be liable for any damages arising from the illegal or improper use of this website.


In case any User has any doubts about these Legal Conditions or any comments about the portal please contact [email protected]

The legal notice was last updated on 20/05/2021 .

On behalf of the Tenere Tours S.L. team, we thank you for taking the time to read this Legal Notice.

marcamos la diferencia


Expertos locales

En Tenere Tours conocemos Marruecos como la palma de nuestra mano, con profesionales que viven el día a día del país. Por eso hemos diseñado un catálogo de circuitos, excursiones y actividades de lo más variado, con propuestas genuinas.


Viajes sostenibles

Participar en viajes grupales compartidos te da la posibilidad de conocer a otras personas con tus mismas inquietudes. Así que si quieres volver a casa con nuevos amigos con los que vivir estas experiencias, súmate a uno de nuestros circuitos.


Intercambio cultural

En nuestros viajes, entrarás en contacto con marroquíes ‘de verdad’: no sólo con los profesionales que participan en el circuito, sino con gentes locales a las que nos une una relación especial, tejida con cariño desde hace años.


Conocer nuevos amigos

En Tenere Tours estamos muy comprometidos con el respeto al medio ambiente y a las comunidades locales. Optimizamos recursos y nos comprometemos a mejorar la calidad de vida de la población donde operamos para que nuestros viajes sean sostenibles.